The guys in charge that we talked to (Brian and Jim) communicated well. The team who did the roof were friendly and professional and did a great job cleaning up. Initially, they did let some tiles fall and sit on plant beds, but there was no real damage done and the clean up was thorough at the end. They also thought the job would be simpler: because of where the tiles got dropped, our narrow lot, steep roof and weather posed some unanticipated challenges. However, they completed the work in a timely way without additional cost. They even patched an area under the roof line, where the chimney had been, for free! We hope to work with them on future porch, window, and siding renovations. The roof looks great.